Careers

MISSION STATEMENT

STAGEWEST Hospitality offers unique hospitality and entertainment experiences that exceed our customers’ expectations in our longstanding tradition of premier value, performance excellence and integrity. We are committed to our people and to our customers.

CORE VALUES

Tradition:
Our culture embodies a tradition of Leadership in innovation, and the heritage and reputation of a family legacy.

Integrity:
We conduct our business and personal lives based on the tenets of respect, ethics and social responsibility.

Service & Performance Excellence:
We deliver exceptional experiences through operational excellence; We value humility and ability.

Customer Focus:
We provide premier value, warm environments, and unique properties and experiences; We listen to our customers.

Commitment to People:
We value our peoples’ growth as our own; We provide them with opportunities to open doors and excel.

Guest Service Agent

Department: Front Desk

The Medicine Hat Lodge is currently seeking Guest Services and Night Audit Agents for the Front Desk. Shifts include am, pm & overnight.

Hospitality service is considered an asset. Please submit your resume to sbatten@medhatlodge.com.

 

No phone calls please. Only applicants considered for the position will be contacted.

Groups Coordinator

Department: Administration

Groups Coordinator Job Description and Qualifications

  • Respond promptly to phone calls and emails in order to book group blocks in a timely and efficient manner
  • Prepare and send out proper Group Contracts and paperwork and ensure that they are signed by guests
  • Reconcile group blocks that are direct billed or charged to a master account
  • Proactively search and reach out to potential groups who may come to Medicine Hat. Includes cold calls and following leads
  • Work closely with the Front Desk, Sales and Catering Team
  • Present a friendly, pleasant, neat and hospitable image to the guests
  • Provide courteous guest service and respond promptly to guest’s verbal and written questions and requests
  • Stay up-to-date on room rates, packages, group bookings, discounts and each relates to other departments.
  • Develop a thorough knowledge of the Property Management System FiveStar and all other computer programs used in Groups including its operations, as well as room types and room locations.
  • Understand the hotel’s policy on guaranteed reservations, direct billings and cancellation procedures.
  • Possess a thorough knowledge of credit and cheque policies and the procedures adhering to them.
  • Comply with company policies and procedures at all times.
  • Guest Service or Hotel experience is preferred
  • Minimum two years customer service experience
  • Tourism or administration training would be considered an asset

Please forward your resume and cover letter to admin@medhatlodge.com

No phone calls please. Only applicants considered for the position will be contacted.

Tripadvisor

Reservations

Toll Free 1-800-661-8095

Phone 403-529-2222

Fax 403-529-1538

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